{"id":10771,"date":"2022-05-16T14:53:23","date_gmt":"2022-05-16T12:53:23","guid":{"rendered":"https:\/\/www.pi.infn.it\/?page_id=10771"},"modified":"2022-05-16T14:53:24","modified_gmt":"2022-05-16T12:53:24","slug":"new-ticket-management-system","status":"publish","type":"page","link":"https:\/\/www.pi.infn.it\/?page_id=10771&lang=en","title":{"rendered":"New ticket management system"},"content":{"rendered":"\n<p>The new ticket management system is available at follow link:<br \/><a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/servicedesk.infn.it\/servicedesk\/customer\/portal\/43\" rel=\"nofollow\">https:\/\/servicedesk.infn.it\/servicedesk\/customer\/portal\/43<\/a><\/p>\n<p>How to access:<br \/>Use your INFN-AAI credentials to login.<\/p>\n<p>How to create ticket by web channel:<br \/>Select tab &#8220;SC-IT Pisa&#8221; (default) and choose the appropriate request type, generic or more specific, about core services.<br \/>Select tab &#8220;CS-IT Pisa&#8221; and choose the correct resource domain which trouble belong to.<\/p>\n<p>How to create ticket by e-mail channel:<br \/>Choose the correct destination email address based on the follow mapping:<br \/>helpdesk\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 AT pi.infn.it &#8211;&gt; Generic hardware\/software request<br \/>helpdesk.net\u00a0\u00a0 AT pi.infn.it &#8211;&gt; Wired\/Wireless network request<br \/>helpdesk.acc\u00a0\u00a0 AT pi.infn.it &#8211;&gt; Account\/Credentials issue <br \/>helpdesk.mac\u00a0\u00a0 AT pi.infn.it &#8211;&gt; Mac address registration<br \/>helpdesk.print AT pi.infn.it &#8211;&gt; Printing service<br \/>helpdesk.mail\u00a0 AT pi.infn.it &#8211;&gt; E-mail service<br \/>helpdesk.web\u00a0\u00a0 AT pi.infn.it &#8211;&gt; <a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/www.pi.infn.it\" target=\"_blank\" rel=\"nofollow noopener\">www.pi.infn.it<\/a> content management<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The new ticket management system is available at follow link:https:\/\/servicedesk.infn.it\/servicedesk\/customer\/portal\/43 How to access:Use your INFN-AAI credentials to login. How to create ticket by web channel:Select tab &#8220;SC-IT Pisa&#8221; (default) and choose the appropriate request type, generic or more specific, about core services.Select tab &#8220;CS-IT Pisa&#8221; and choose the correct resource domain which trouble belong to. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"publishpress_future_action":{"enabled":false,"date":"2026-05-15 18:29:58","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"language"},"_links":{"self":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages\/10771"}],"collection":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10771"}],"version-history":[{"count":1,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages\/10771\/revisions"}],"predecessor-version":[{"id":10772,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages\/10771\/revisions\/10772"}],"wp:attachment":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}