Il metodo attraverso interfaccia web \u00e8 quello consigliato per l’apertura dei ticket, ma \u00e8 possibile farlo anche via e-mail attraverso una serie di indirizzi corrispondenti alle varie aree come segue:<\/p>\n helpdesk at pi.infn.it –> Generico Supporto hardware\/software The new ticket management system is available at follow link: How to access: How to create ticket by web channel: How to create ticket by e-mail channel: Il sistema \u00e8 raggiungibile dalla URL: https:\/\/servicedesk.infn.it\/servicedesk\/customer\/portal\/43 il portale permette di sottomettere richieste sia per la parte di servizi centrali (tab SC – IT Pisa) sia per la parte di calcolo scientifico (tab CS – IT Pisa), selezionando la tipologia di richiesta che si vuol sottomettere. Il metodo attraverso interfaccia web \u00e8 quello consigliato per […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"publishpress_future_action":{"enabled":false,"date":"2026-05-15 13:21:03","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"language"},"_links":{"self":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages\/10662"}],"collection":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10662"}],"version-history":[{"count":5,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages\/10662\/revisions"}],"predecessor-version":[{"id":13092,"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=\/wp\/v2\/pages\/10662\/revisions\/13092"}],"wp:attachment":[{"href":"https:\/\/www.pi.infn.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"servicedesk\"](\"https:\/\/www.pi.infn.it\/wp-content\/uploads\/2022\/04\/servicedesk-300x149.jpg\")
<\/a>
il portale permette di sottomettere richieste sia per la parte di servizi centrali (tab SC – IT Pisa) sia per la parte di calcolo scientifico (tab CS – IT Pisa), selezionando la tipologia di richiesta che si vuol sottomettere.<\/p>\n
helpdesk.net at pi.infn.it –> Problemi di rete cablata\/WiFi
helpdesk.acc at pi.infn.it –> Gestione account
helpdesk.print at pi.infn.it –> Problemi servizio di stampa
helpdesk.mail at pi.infn.it –> Problemi posta elettronica
helpdesk.web at pi.infn.it –> Problemi web
Le richieste di \u201cRegistrazione MAC address\u201d devono essere create solo via portale web (credenziali INFN-AAI).<\/p>\n\n\n
https:\/\/servicedesk.infn.it\/servicedesk\/customer\/portal\/43<\/a><\/p>\n
Use your INFN-AAI credentials to login.<\/p>\n
Select tab “SC-IT Pisa” (default) and choose the appropriate request type, generic or more specific, about core services.
Select tab “CS-IT Pisa” and choose the correct resource domain which trouble belong to.<\/p>\n
Choose the correct destination email address based on the follow mapping:
helpdesk\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 AT pi.infn.it –> Generic hardware\/software request
helpdesk.net\u00a0\u00a0 AT pi.infn.it –> Wired\/Wireless network request
helpdesk.acc\u00a0\u00a0 AT pi.infn.it –> Account\/Credentials issue
helpdesk.print AT pi.infn.it –> Printing service
helpdesk.mail\u00a0 AT pi.infn.it –> E-mail service
helpdesk.web\u00a0\u00a0 AT pi.infn.it –> www.pi.infn.it<\/a> content management
MAC registration request should be made only via web portal (INFN-AAI auth).<\/p>\n","protected":false},"excerpt":{"rendered":"